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Terms and Conditions

Last updated: 20 May 2026

Version: 2.0.0

Welcome to Trash4Goods. These Terms of Service govern your use of the Trash4Goods website, business web app, mobile application, dashboards, campaigns, rewards and related services, together the Services.

By creating an account, accessing or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

1. About Trash4Goods

Trash4Goods is a recycling technology platform that helps users register and validate recycling actions, earn points or rewards, participate in sustainability campaigns and support recycling programmes operated with municipalities, waste infrastructure operators, waste collection and management companies, brands and other partners.

The Services may include consumer features, business dashboards, campaign management tools, reporting tools, partner integrations and mobile app functionality.

2. Accounts

To use most features, you must create an account. You agree to provide accurate information, keep your login details secure and notify us if you suspect unauthorised access.

You may not create multiple accounts to gain unfair rewards, bypass limits, manipulate campaigns or avoid enforcement. We may suspend or close accounts that appear fraudulent, abusive, inactive, unlawful or in breach of these Terms.

3. Eligibility

The Services are intended for all ages, although for children under 16 some functionalities might be restricted unless permitted by a parent or legal guardian and applicable law.

Some rewards, campaigns, business tools or collection programmes may have additional eligibility rules, such as age, location, municipality, organisation, campaign period or product category.

4. Recycling actions and verification

Trash4Goods may validate recycling actions using barcodes, QR codes, GPS, Bluetooth, BLE, equipment identifiers, campaign codes, user input, partner confirmations, fraud-prevention rules or other verification methods.

You agree that recycling actions you submit must be genuine, accurate and related to materials, products or waste that you actually recycled or handled in accordance with the campaign rules.

You must not:

  • submit fake, duplicated or manipulated recycling actions;
  • scan products that were not recycled by you or your household unless a campaign expressly allows it;
  • scan unreasonable volumes inconsistent with normal use or campaign rules;
  • manipulate GPS, Bluetooth, BLE, device identifiers, app data or validation systems;
  • use automated tools, bots, emulators or scripts to generate activity;
  • exploit bugs, errors or loopholes;
  • sell, transfer or trade accounts, points or rewards unless expressly allowed;
  • use the Services in a way that harms Trash4Goods, users, partners or recycling programmes.

We may reject, reverse or review any recycling action, points or reward if we believe it is inaccurate, fraudulent, abusive, duplicated, submitted in error or contrary to the purpose of the Services.

5. Points, rewards and campaigns

Trash4Goods may offer points, credits, vouchers, prizes, benefits, campaign entries or other rewards. Unless expressly stated otherwise, these rewards:

  • have no cash value;
  • are personal to the account holder;
  • may not be sold, exchanged or transferred;
  • may be subject to availability, expiry dates, campaign rules and partner conditions;
  • may be modified, suspended or discontinued.

Rewards may be provided by Trash4Goods or by third-party partners. Partner rewards may be subject to separate terms, availability, eligibility, delivery rules, tax obligations or usage restrictions.

If a reward is issued by mistake, obtained through fraud or linked to an invalid action, we may cancel or reverse it.

6. Business web app and partner accounts

Business users, municipalities, organisations and partners may access dashboards, reporting tools, campaign tools or other business features. These users must use the business web app only for authorised organisational purposes and in accordance with any separate written agreement, order form, data processing agreement or campaign terms.

Business users may not export, copy, scrape, re-identify, combine or use Trash4Goods data for purposes outside the agreed programme or applicable law.

If there is a conflict between these Terms and a signed agreement with a business customer or partner, the signed agreement will prevail for that customer or partner.

7. User content and feedback

You may be able to submit photos, text, messages, reports, recycling information, feedback or other content. You are responsible for the content you submit and must ensure it is lawful, accurate and does not infringe third-party rights.

You grant Trash4Goods a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, adapt, display and process your content as needed to provide, secure, improve and promote the Services, operate recycling programmes, verify actions and create aggregated or anonymised insights.

You also allow us to use suggestions, ideas or feedback without compensation or obligation to you.

8. Acceptable use

You must not use the Services to:

  • break the law or violate third-party rights;
  • upload harmful, offensive, misleading, defamatory, illegal or infringing content;
  • collect or harvest data about other users;
  • interfere with security, authentication, networks or infrastructure;
  • reverse engineer, copy, frame, scrape or replicate the Services;
  • access non-public areas or systems without permission;
  • send spam or unauthorised communications;
  • impersonate another person or organisation;
  • use the Services commercially except as authorised by Trash4Goods;
  • damage, overload, disrupt or misuse the Services.

9. Service availability and changes

We aim to provide a useful and reliable service, but we do not guarantee that the Services will always be available, uninterrupted, error-free or compatible with every device, market or location.

We may update, modify, suspend, limit or discontinue any part of the Services, including features, campaigns, eligibility rules, rewards, points, dashboards, integrations and pricing. Where appropriate, we may notify users of material changes.

10. Third-party services

The Services may integrate with or link to app stores, authentication providers, maps, analytics tools, payment providers, reward providers, partner websites or other third-party services. These third parties may have their own terms and privacy policies. We are not responsible for third-party services that we do not control.

11. Intellectual property

Trash4Goods owns or licenses the Services, including software, design, user interface, brand, logos, databases, reports, gamification, algorithms, dashboards and related intellectual property.

Except as expressly allowed by these Terms or a written agreement, you may not copy, distribute, modify, sell, reverse engineer, scrape, frame, reproduce or create derivative works from the Services or their content.

12. Privacy

Our processing of personal data is described in our Privacy and Cookies Policy. By using the Services, you acknowledge that we process personal data as described in that policy.

13. Account suspension and termination

You may delete or deactivate your account through the app where available or by contacting us.

We may suspend, restrict or terminate your account or access to the Services if:

  • you breach these Terms;
  • we suspect fraud, cheating, abuse or security risk;
  • your use creates legal, technical or reputational risk;
  • required by law or authority request;
  • a campaign, partner programme or service is discontinued;
  • your account is inactive for an extended period.

If your account is terminated for breach, fraud or misuse, you may lose access to points, rewards, campaign entries, history and benefits, unless mandatory law requires otherwise.

14. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not guarantee that:

  • the Services will meet all expectations;
  • recycling information, locations, material classifications or impact estimates will always be complete or error-free;
  • rewards or campaigns will always be available;
  • errors will always be corrected immediately;
  • use of the Services will lead to any specific environmental, financial or personal result.

Users remain responsible for recycling correctly and following local recycling rules, collection rules and campaign conditions.

15. Limitation of liability

To the maximum extent permitted by applicable law, Trash4Goods will not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data, loss of goodwill, loss of rewards or loss of opportunity arising from use of the Services.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

16. Indemnity

If you misuse the Services, breach these Terms, submit unlawful content, infringe third-party rights or commit fraud, you agree to compensate Trash4Goods for resulting claims, damages, losses, costs and expenses to the extent permitted by applicable law.

17. Changes to these Terms

We may update these Terms from time to time. If changes are material, we may notify you through the app, website, email or another appropriate method. Continued use of the Services after changes become effective means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws applicable in the European Union Member State where Trash4Goods is established, without prejudice to mandatory consumer protection rules that may apply in your country of residence.

Before starting formal proceedings, we encourage you to contact us so we can try to resolve the issue informally.

If you are a consumer, you may have the right to bring claims before the courts or dispute-resolution bodies available under mandatory law in your country of residence. If you are a business user or partner, disputes will be handled according to the written agreement between us, or otherwise by the competent courts of the jurisdiction where Trash4Goods is established.

19. Miscellaneous

If any part of these Terms is found invalid or unenforceable, the remaining parts will remain in effect. Our failure to enforce a right does not waive that right. You may not transfer your account or rights under these Terms without our consent. We may transfer our rights and obligations as part of a merger, acquisition, restructuring or sale of assets.

20. Contact

For questions about these Terms, contact:

Trash4Goods Lda.

Email: dpo@trash4goods.com